Client Rights & Obligations

SCB20 – Client Rights & Obligations is designed for construction professionals who work with clients, manage enquiries or support contract-related sales processes.

Throughout the course, you will learn how to process client requirements, understand contract law in sales, manage building contract responsibilities and support clearer communication throughout the client journey.

No formal prerequisites apply. A basic understanding of construction contracts, client communication or project administration is recommended.

Unit Numbers: CPCCBC4031 / CPCCBC4032

Unit Names: Process client requirements; Apply contract law to sales processes

Delivery: Online, flexible study Australia-wide

Suitable For: Builders, contractors, estimators, sales staff, administrators and project coordinators

What you will learn

• Process client requirements for construction projects
• Apply contract law to sales processes
• Understand client rights, obligations and protections
• Review building contracts, approvals and dispute processes
• Communicate project responsibilities clearly with clients
• Support better client management from enquiry to agreement

Note: All topics cover each State & Territory

Who this course is for

This course is ideal for:

• Builders working directly with clients
• Contractors managing enquiries and contracts
• Estimators preparing client-facing submissions
• Sales and administration staff in construction businesses
• Professionals working toward Certificate IV or diploma pathways

Units of competency

• CPCCBC4031: Process client requirements
• CPCCBC4032: Apply contract law to sales processes

Explore more courses

Browse more short courses and construction training pathways available through Back to Basics Business Training.

Study online anywhere in Australia

Complete your studies from any location with flexible online learning designed for working professionals. Whether you are based in Sydney, Melbourne, Brisbane, Perth, Adelaide, Darwin, Hobart or regional Australia, you can fit study around work and personal commitments.

You will receive access to course materials, structured learning support and guidance from an experienced training provider.